Tech Support

Thank you for reaching out to EMI tech support. Our team is available during normal business hours to help answer questions, troubleshoot issues, and ship spare parts and consumables. Ultimately, our goal is to get you back up and running as quickly as possible! If you have an urgent request, please contact us directly using the information below. Otherwise, please fill out the simple online form below and one of our technicians will reach out to you.

  • Before You Contact Us

    Please use the diagram below to identify the make/model of your machine before calling EMI for support. We can expedite your request more efficiently if we know exactly what machine we are troubleshooting.

    How do I identify the make/model of my machine?

    Please reference your machine serial number and identification plate to determine what type of EMI plasma cutting system you are having issues with. The model number will be on the plate as shown in the picture to below.

  • Quick Contact Form

    Submit the simple online form below and our Tech Support Team will respond as quickly as we can. We are standing by to help troubleshoot issues, answer questions and provide parts and consumables.

    "*" indicates required fields

    This field is for validation purposes and should be left unchanged.
    Name*
    Address*

  • Contact Info

    In order to contact our Tech Support Team directly, use the information below. We will respond as quickly as possible and help get your machine back up and running!

    Contact EMI Tech Support
    P: (610) 287-4240
    E: service@emiworks.com

  • Remote Support Link

    In some instances, our technicians will request remote access to your machine in order to see specific machine settings or troubleshoot software. If this is the case, use the link below to set up remote access to your machine.

    Click to Access Remote Support